DRIVEN TO CREATE

We take care of the Westwing brand and are constantly looking for unique ways to market our products. We reach out to our customers via SEA, SEO, display and affiliate marketing and we run exciting social media accounts on Instagram, TikTok, Pinterest and more.

We are creating and developing all of our apps and sites as well as offering innovative tools to make the daily life easier for our teams.We are proud to have 40+ nationalities represented in our Tech team who work remotely from different locations, as we scan the globe for the best in tech. To find out more, visit Tech at Westwing.

Our Brand Buying Team works with the most exciting brands and partners across the globe to bring their products to our customers. Our buyers are passionate about scouting new brands and negotiating the best deals for our customers.

Sales and Category Management: we create inspiring online offering, sales campaigns, and product selections. All our sales managers are dedicated experts of certain categories (tableware, outdoor etc.) and work very trend based to inspire our customers with the latest styles for their homes.

When our customers place orders, we are there to ensure that their experience is perfect. We work closely with thousands of suppliers daily to ensure that their products are delivered in the highest quality and speed possible. Our team runs multiple warehouses, where we handle inbound, quality control, packaging, and outbound shipment of products. From demand planning and integrated business planning to the import and customs process, line haul, and last mile delivery, we create efficient and reliable processes for our customers.

We are working inside various business areas to take Westwing to the next level. We are developing new growth areas, we are optimizing customer propositions and processes, we are analyzing improvement potentials. Together we are implementing our ambitious growth strategy.

We take care of our Westwing team. We shape our company not only by recruiting smart, fun and ambitious colleagues from all over the world, but also by supporting them with whatever challenges they might have and helping them to develop into even better professionals and leaders. To find out more, visit our Careers Blog.

We are the financial backbone of our company. From statutory reporting to investor relations, from controlling and planning to treasury, from accounting locally to IFRS Group accounting, from payment to ERP, from legal to compliance - our responsibilities are broad and deep.

Our in-house interior design team excites our customers with bespoke concepts for their homes. Via personal phone consultation, our talented designers get to know our customers’ individual style and create according to the requirements of their daily lives. No matter if it is just a decoration update or a complete redesign. We turn rooms into stylish and cozy looks that reflect the personality of their owner.

Our mission is to bring Westwing to life and provide our customers with the opportunity to experience our brand first-hand. We aim to create a premium customer experience and establish the most exciting home and living Stores by fostering extraordinary interactions, offering expert advice, and ensuring a unique curation of the Westwing Collection and selected brands. Join us on our journey to expand our presence with more Stores across the Westwing universe.

The WDS is our next step towards an even better customer experience. In less than a year, we’ve built our own delivery service from the ground up, making our customers in the Munich, Hamburg and Berlin area happy with an all-around service from delivery to installation. And we are only at the beginning of our journey.

Customer satisfaction is our passion, happy customers is what excites us! We provide individual solutions for our customers, regardless of whether they have technical questions, logistics issues, or need additional product information. We truly aim to please our customers, and we are a huge part of their loyalty to Westwing.

We dogs love Westwing because our humans are allowed (and encouraged) to bring us to work. We offer creative support and lots of love.

We market and sell our Westwing products directly to business customers such as architects, interior designers, office managers and property developers. Our team of customer success managers, sales developers and key account managers ensures a smooth process for our B2B customers, from onboarding, planning of projects and product recommendations to the delivery and assembly process.

Our quality team is dedicated to ensuring that the Westwing Collection products meet the highest quality standards. To achieve this, we bring our expertise to the product development process, stay in regular contact with our suppliers, and conduct comprehensive production checks. We highly value the important feedback we get from our customers, analysing it to continuously improve our products.

Our sustainability teams are dedicated to ensuring high standards of environmental and social responsibility. We integrate sustainable practices into every aspect of our business, from the Westwing Collection to our collaborative initiatives with suppliers. Our efforts include reducing our carbon footprint, enhancing packaging, and sourcing sustainable materials while ensuring compliance with relevant regulations. By actively engaging with our customers and stakeholders, we aim to continually make a positive impact on both our planet and our communities.